Website Terms

By using this website, you agree to use it lawfully and with respect for other people, the website’s security and Andrew’s intellectual property. If you do not agree, do not use a transactional feature or submit information through the site.

Andrew may update the website and these Terms as services develop. Material changes apply from the published effective date and do not retrospectively remove rights already acquired under a completed transaction.

Content about sexuality, relationships, anatomy, embodiment, trauma, pleasure and personal development is general educational information. It does not create a practitioner-participant relationship and is not a substitute for individual medical, psychological, psychotherapeutic, legal or other regulated professional advice.

Andrew’s retreats, education and Tantric Body De-armouring work may be trauma-informed, but they are not trauma therapy or crisis care. Seek an appropriately qualified professional or local emergency service when that level of support is needed.

You must be at least 18 years old to book retreats, practitioner training, private sexuality-related services or any other offer marked for adults. Additional suitability requirements may apply and will be stated before registration.

You are responsible for providing information that is accurate enough to administer a booking and assess stated suitability requirements. Acceptance of a booking does not guarantee a particular result, and participation in each activity remains subject to ongoing choice, boundaries and informed consent.

Prices, currency, inclusions, prerequisites, payment schedule, cancellation arrangements and organiser details are shown on the relevant offer or registration page. Those specific terms take priority if they address a practical detail more precisely than these general Website Terms.

The Coaching Booking, Cancellation & Refund Policy applies to Andrew’s coaching, consultation and mentoring services. Retreat, event and practitioner-training terms are presented with the relevant registration form and must be accepted before payment.

Shop goods, coaching, paid digital products and Czech events are sold by Lantern Lifestyle Coaching FZ-LLC, a company registered in the United Arab Emirates under registration number 47007877. Customer support is available at energy@andrewbarnes.org.

Prices are displayed in the currency stated on the offer and at checkout. The total charged by the seller, including any delivery charge or tax collected by the seller, is shown before the order is placed. No tax is currently added separately by the seller at Wix checkout.

Placing an order is an offer to buy. The contract is formed when the seller sends an order confirmation accepting it. If a product is unavailable or an order cannot be accepted, no substitute will be supplied without agreement and any amount collected will be returned to the original payment method.

Physical goods are supplied with free standard delivery to the destinations accepted at checkout. Unless a different delivery date or period is agreed before the order is placed, delivery will be made without undue delay and no later than 30 calendar days after the order is accepted. If that cannot be achieved, the customer may agree a revised date or use any cancellation right provided by applicable law.

Some products are printed or dispatched outside the customer’s country. Unless checkout expressly states that import charges are included, any import duty, import VAT, customs clearance or carrier handling charge imposed by the destination country is not included in the seller’s price and is payable by the recipient. These charges are set by local authorities or the carrier and cannot reasonably be calculated by the seller in advance.

An eligible European consumer who buys a physical product online may withdraw from the purchase without giving a reason within 14 calendar days after receiving the goods. To withdraw, email energy@andrewbarnes.org before the deadline with the order number and a clear statement such as: “I give notice that I withdraw from my contract for the following goods.” A model form may be used, but is not required.

The goods must be sent back within 14 calendar days after the withdrawal notice. The correct return address will be confirmed for the product’s fulfilment location. The customer pays the direct return cost unless the goods are faulty, misdescribed or the seller agrees otherwise. Goods may be inspected as they would be in a shop; a deduction may be made for diminished value caused by handling beyond that.

The seller will reimburse the product price and the cost of the least expensive standard delivery offered, using the original payment method and without a refund fee, within 14 calendar days after receiving the withdrawal notice. Reimbursement may be withheld until the goods are received or the customer provides evidence that they were sent back.

If goods are damaged, faulty, misdescribed or do not arrive, contact energy@andrewbarnes.org with the order number and a description of the problem. Repair, replacement, price reduction or refund remedies required by applicable consumer law remain available. A made-to-order item is not treated as personalised merely because it is produced after purchase; an exception is used only for goods genuinely made to the customer’s specification or clearly personalised.

An eligible European consumer generally has 14 calendar days after a distance contract is concluded to withdraw from a service or from digital content not supplied on a physical medium, subject to the legal exceptions that apply to the particular supply.

Before paid digital content is supplied immediately, checkout will require a separate, unticked confirmation: “I expressly request immediate access to the digital content during the 14-day withdrawal period and acknowledge that I lose my right to withdraw once supply begins.” The order confirmation will record that request and acknowledgement. Without it, immediate digital access will not be supplied during the withdrawal period.

If a customer asks for coaching or another service to begin during the 14-day withdrawal period and then withdraws before it is complete, the customer may be charged a proportionate amount for the service already supplied. The withdrawal right is lost only after the service has been fully performed with the customer’s prior express request and acknowledgement.

A retreat, event, accommodation or other leisure service tied to a specific date or period may be subject to a statutory exception. Its specific cancellation and transfer terms are shown with the relevant registration before payment.

A directory listing confirms only the training or listing information described on the directory pages. It is not a guarantee of suitability for every person or an assumption of responsibility for a practitioner’s independent conduct.

The Practitioner Directory Terms & Independent Practitioner Disclaimer explain how enquiries are relayed and where responsibility sits for assessment, fees, bookings, cancellations, privacy and session delivery.

Unless otherwise stated, Andrew Barnes owns or lawfully uses the website’s text, photographs, illustrations, anatomy charts, maps, graphics, course materials, recordings, trade names and original teaching frameworks. Copyright and other intellectual-property rights remain reserved.

You may view and print a reasonable extract for personal, non-commercial use. You may not reproduce, adapt, translate, distribute, sell, remove attribution from, scrape substantial parts of, or use the content to train a commercial artificial-intelligence system without written permission or another lawful basis.

You must not attempt unauthorised access, introduce malicious code, bypass security or payment controls, overload the service, impersonate another person, submit unlawful or abusive material, harvest personal information, or use automated tools in a way that materially disrupts the website.

Access may be limited or blocked where reasonably necessary to protect people, systems, legal obligations or the integrity of a booking, directory, account or transaction. Suspected security problems should be reported privately rather than exploited or published in a way that increases harm.

Links and connected services may take you to a third-party environment with its own terms, privacy practices and accessibility features. Andrew selects providers for practical purposes but does not control every external page or guarantee that third-party information remains available, accurate or unchanged.

A provider’s terms apply to the part of the service it operates. The Privacy Notice explains the main categories of providers that may receive personal information and why.

Reasonable care is taken with website content and operation, but uninterrupted access, error-free software, permanent availability and a particular personal outcome cannot be promised. Content may be corrected, updated, withdrawn or moved.

To the extent the law permits, Andrew is not responsible for loss caused solely by ordinary reliance on general educational content, third-party systems outside his reasonable control or a user’s unlawful misuse of the site. Nothing excludes liability or a duty that cannot lawfully be excluded, including Andrew’s responsibility for his own acts and operation of the website.

The law applying to a purchase, booking or service may depend on the contracting provider, organiser, place of delivery and mandatory rules protecting the person using the service. Any specific governing-law term will be identified in the relevant agreement and cannot remove protections that the law makes mandatory.

You are welcome to contact Andrew first so a practical issue can be understood and, where possible, resolved. You are not required to give up any available consumer, professional, regulatory, safeguarding, complaint or court pathway by doing so.